Customer Service

Is the customer always right? Not all indoor tanning salon owners agree. However, there is a consensus that salon staff need to provide good customer service or clients may head to the competition. An important part of keeping customers happy is clearly communicating your salon policies – especially concerning sales, exchanges and refunds.

  • What Your Customers Really Want (Hint: It's Not Just Price!)
    lady customer
    Creating loyal customers is about much more than completing a successful one-time purchase; salon owners must build relationships, deliver unique value and connect on an ethical level. ...More
    August 31, 2010 Posted in Articles, Operations
  • The Power of Connecting with Customers
    Indoor tanning and floral delivery may not appear to have much in common at the outset; however, Chris McCann, president of, runs his company on some core principles that would benefit most other industries. They’re centered around the need to bond ...More
    July 20, 2010 Posted in Articles, Operations
  • Connect with Customers in a Slow Economy
    Once-thriving businesses are struggling to survive in today's slow economy.Many are making spending decisions based on "What can I afford?" rather than "Where can I invest my money to make my business grow?" When payroll and other expenses take priority, the advertising and ...More
    May 25, 2010 Cherry Planet Posted in Articles, Operations
  • Salon Staff: The difference between making promises and keeping promises
    By T. Joel Hall, 2010 Looking Fit Advisory Board Member   In business – and life in general – we all make promises. Promises are easy to make; the harder part is keeping them. I think we can all remember personal frustrations and disappointments ...More
    February 3, 2010 Posted in Articles, Operations
  • Customer Loyalty: How To Earn It
    There’s a saying in the business world: Customer acquisition is an investment, but profitability is built on customer retention. And with the economy in its current state, it’s more important than ever to keep the customers you have.When we surveyed our user ...More
    October 7, 2009 Guy Maser Posted in Articles, Operations
  • Tips To Save Money In Regard To Your Biz
    The question of the year: How can small businesses spend less without compromising their products, customer service or operations as a whole? Here are several tips from the Small Business OPEN Forum:1. DIY. Doing it yourself can save you bundles on everything from ...More
    September 7, 2009 Posted in Articles, Operations
  • Customer Appreciation: Make It A Priority
    How many times have you referred a restaurant to a friend? Think about why you made that referral ... was it the food or the service? Maybe it was both, but usually referrals result from great service. That is because, no matter how good the food is at a restaurant, people ...More
    September 1, 2009 Kim Goff Posted in Articles, Operations
  • 4 Tips: Dealing With Problem Customers
    Every business owner has had one (or more) unruly clients at some point in their career. This customer needs special attention, special treatment and requires infinite patience. If you’re dealing with one of these clients, here’s how to help make it all a little ...More
    August 12, 2009 Posted in Articles, Operations
  • Customer Service, Cleanliness: Recipe For Success
    If you were asked what makes your salon better than your competition, what would your answer be? Chances are you would respond that either your customer service or cleanliness is what sets you apart from other salons. That is our answer, as well—because we consider ...More
    July 17, 2009 Keith and Cyndi Leonard Posted in Articles, Operations
  • A Lean Staff Is No Excuse For Poor Customer Service
    Many businesses—large and small—are losing employees as fast as (or faster than) they’re losing customers. Naturally, some interior deterioration is expected, but keep in mind where and at what cost that deterioration comes. As a recent writer ...More
    June 10, 2009 Posted in Articles, Operations