CNNMoney has released its list of the top new business books. Among those listed are:
"Your Call Is (Not That) Important To Us: Why Customer Service Is Broken" by Emily Yellin. This well-researched book is a “cautionary tale” for small business owners on the importance of customer service. Find out why keeping real people answering your phones can give you a big advantage over your bigger competition.
"The 100 Best Books Of All Time: What They Say, Why They Matter And How They Can Help You" by Jack Covert and Todd Sattersten. These authors have done the work for you: they picked their top 100 books and discuss the most useful parts of each.
To read the entire list, click here.
Source:
CNNMoney: How To Lose Customers: Our Picks On The Best New Business Books
