What To Do In The Event Of A Claim

Accidents can and do occur. If someone at your salon suffers an injury, take immediate action by calling an ambulance. Next, document all known facts surrounding the accident to accurately reconstruct the events in case of a lawsuit. For safety’s sake, be sure to get all of the following information in writing:

• Name, address and phone number of the injured party
• Date and time of the accident
• Names of employees on duty
• Names and phone numbers of any witnesses
• Details regarding the cause of the accident
• It also is a good idea to take pictures or video recordings of the site where the accident occurred. Try to get a written statement from the injured party. If a trip to the hospital is necessary, call an ambulance—don’t use a personal or company vehicle. You may expose yourself to a whole new set of liabilities that is much better avoided.

Follow a similar set of steps if a loss occurs, such as a fire or wind damage to your salon. Protect yourself and your employees as the first order of business. If you must evacuate, don’t return to the salon until you are told it is safe by the authorities. Contact your insurance company as soon as is reasonably possible. When you do return, take photos and inventory the damaged items. Again, always pay attention so as to avoid any injuries.