Many businesses—large and small—are losing employees as fast as (or faster than) they’re losing customers. Naturally, some interior deterioration is expected, but keep in mind where and at what cost that deterioration comes. As a recent Inc.com writer notes, companies with bad customer service to begin with have gotten even worse, but companies that continue to kick butt where it counts stand out even more among their competitors. Here, he offers some tips on keeping your customer service stellar with a trimmed down staff and budget:
Don’t make promises you can’t keep. Be realistic about what your pared down staff can accomplish and achieve.
Raise your standards for all clients. Don’t spend all your time and energy on the most loyal of customers. Although they have proved their devotion to your company at a much-needed time, now is the time to win over customers dissatisfied with your competitors’ sinking standards.
For more tips, click on the source article below.
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