A blogger on the American Express Open Forum had something enlightening to say recently. Really think about this: “Your employees are probably treating your customers about the same way you are treating your employees.” It makes sense that happy employees will treat customers well, and they, in turn, will want to come back. This blog encourages you to treat your employees as you would your customer. They will then represent your company better.
When hiring employees, think not just about what the essential job functions are because most of that can be easily taught to the right person who fits with your organization. Organizations that generate the most referrals are the ones that are—and with employees who are—trustworthy and giving.
Click here for more on how to hire employees who will improve your business.
Source:
American Express Open Forum Blog: Your Staff Is The Key To Referral Success
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