Operations & Staffing

You have devoted countless hours toward building your business—and it’s safe to say that you probably don’t want to think about the time when you will no longer be able to run the business. But, at the same time, you don’t want to jeopardize all your hard work and put your business at risk because you didn’t have a plan ...

I used to go to a church where the pastor would start out each sermon by stating exactly what he was going to talk about and what he wanted the congregation to glean from his sermon. There was no way in the world you were leaving church without fully understanding what you had heard. I really liked that process, but ...

In business, nothing matters more than selling your products or services. It doesn’t matter how cool your Web site is or how great your products or services are if your staff doesn’t have the ability to sell. Here are four techniques you can implement today to get more sales tomorrow:Technique No. 1: Give It Away That’s right, give it away! ...

For a small-business owner, surviving in a tough economy can be ... well, tough. To make it a little easier, try these survival tactics:1. Understand that cash flow is king. As a small business owner, you must know how your cash flows. This isn’t fancy accounting; it’s simply tracking how cash comes in versus how it goes out. Take two hours ...

It’s a funny thing—managing employees can be one of the best and worst aspects of running a business. On the one hand, your staff is the frontline to customers, and employees with good personalities and solid work ethics truly can increase salon sales. On the other hand, constantly dealing with scheduling conflicts, laziness and personal-life drama can make you feel ...